Shipping Policy

Thank you for shopping with us! Every item is made to order, which means we begin production only after your order has been placed.

Processing Time

All orders are made to order and typically require 3–7 business days for production before they are shipped.

Please note that processing times may be slightly longer during holidays or periods of high order volume.

Shipping Times

Estimated delivery times after your order has been shipped:

• United States: 2–7 business days
• Canada: 5–15 business days
• International: 10–30 business days

Please note that these are estimated delivery times and are not guaranteed. Shipping carriers and customs processing may occasionally cause delays beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.

Please allow up to 48 hours for tracking information to become available after your order has been shipped.

Multiple Shipments

If your order contains multiple products, they may be produced at different facilities and shipped separately. As a result, you may receive your items in multiple packages delivered on different dates.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us as soon as possible. We can only update your shipping address if production has not yet begun.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us at support@gladiacreative.com. We will work with the shipping carrier and our production partner to help resolve the issue as quickly as possible.