Return & Refund Policy

We want you to love your purchase. Since all of our products are made to order, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, color preference, or an incorrect shipping address provided at checkout.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 10 days of receiving your order at support@gladiacreative.com.

Please include:

• Your order number
• A brief description of the issue
• Clear photos showing the problem

Once we review your claim, we will offer an appropriate solution, which may include a replacement or a full refund at no additional cost.

Returns

Because each item is made specifically for your order, we generally do not require customers to return defective products. If a return is necessary, we will provide instructions before any item is sent back.

Please do not return any item without contacting us first.

Exchanges

We do not offer exchanges for:

• Incorrect size ordered
• Change of mind
• Color preference
• Buyer mistakes

If your item arrives damaged or incorrectly printed, we will gladly replace it.

Order cancellations

Orders may be cancelled only before production begins. Once an order has entered production, it cannot be cancelled or modified because it is custom-made.

Refunds

If your refund request is approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card provider to process the refund.

European Union Customers

If your order is shipped to the European Union, you may have additional consumer rights under applicable law. However, personalized and made-to-order products may be exempt from the standard 14-day withdrawal right where permitted by law.

If you have any questions, please contact us at support@gladiacreative.com.